Delete your UPZY account

Option 1: Email us. Send an email to support@upzy.in with:

• The subject "Delete my UPZY account"
• The email address used to sign in to UPZY
• The student's name and school
• If you are a parent or guardian, your relationship to the student

We will confirm the request with you or the student's school, then delete the account. We reply within 7 days and finish deleting within 30 days.

Option 2: Ask your school. Teachers and school administrators can delete a student account straight away from the UPZY dashboard.

• The account: name, email address, password and profile photo
• Class and section details
• Reading progress, bookmarks, quiz answers and scores
• Points, badges and completed missions
• Reward orders, including delivery phone number and address

This cannot be undone. Deleted information is also removed from our backups within 30 days.

Server security logs (IP address, device type and time of requests) are kept for up to 90 days and then removed. We do not keep any other information about a deleted account.

You can also ask us to delete only part of your data, for example your profile photo or delivery address, while keeping the account. Email support@upzy.in and tell us what you would like removed.